Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between ITLOX Inc. ("RadMah AI," "we," "our," or "us") and you, individually or on behalf of an organisation ("Customer," "you," or "your"), governing your access to and use of the RadMah AI platform, APIs, web applications, CLIs, and all associated services (collectively, the "Service"). By clicking "Accept," completing account registration, or accessing the Service, you represent that: (a) you are at least 18 years of age and possess the legal capacity to enter into binding contracts; (b) if acting on behalf of an organisation, you have the actual authority to bind that organisation to these Terms; (c) your access and use of the Service complies with all applicable laws, regulations, and export control requirements in your jurisdiction; (d) you have read, understood, and agreed to these Terms in their entirety. If you do not agree with any part of these Terms, you must not access or use the Service. Use of the Service by an organisation constitutes that organisation's acceptance.

"Account" means the tenant account created upon registration, encompassing credentials, API keys, datasets, jobs, and evidence bundles belonging to a single organisation. "Contract K" means the machine-readable CBOR job specification defining engine selection, schema, seed, parameters, and constraints for a generation job. "Credits" means the computational currency consumed by generation and training jobs, allocated monthly per plan. "Evidence Bundle" means the nine cryptographically-chained artifacts produced for every generation job, culminating in a BLAKE3 Cryptographic Seal. "Generated Data" means synthetic tabular, protocol, or security simulation data produced by the Service. "PAYG" means pay-as-you-go credit top-ups purchased outside the monthly included credit allocation. "Platform Key" means an AI provider API key managed by RadMah AI on the customer's behalf for AI Orchestrator and Agentic Data Scientist features. "Reference Dataset" means customer-uploaded data used as statistical input for generation, processed solely to power the Service and never used for any other purpose. "Subscription" means a recurring plan (Free, RadMah AI Sovereign, or Enterprise) as described on the pricing page at the time of purchase.

3.1 Age and Capacity. You must be at least 18 years of age. The Service is not directed to children under 18. 3.2 Sanctions Screening. You represent and warrant that you are not (a) a national or resident of a country or territory subject to comprehensive sanctions administered by the U.S. Office of Foreign Assets Control (OFAC), the UK Office of Financial Sanctions Implementation (OFSI), the European Union, or the United Nations Security Council, including but not limited to Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, and Luhansk regions, and Russia (to the extent subject to sectoral sanctions); (b) listed on any U.S., UK, EU, or UN sanctions list (including OFAC's SDN List, the EU Consolidated List, or the UK Financial Sanctions List); or (c) owned or controlled by any such person or entity. RadMah AI reserves the right to conduct sanctions screening at registration and on an ongoing basis and to immediately terminate or suspend any Account that fails screening without liability. 3.3 Know Your Customer. RadMah AI may require identity verification documents, company registration evidence, or beneficial ownership information from customers on RadMah AI Sovereign or Enterprise plans. Failure to provide requested KYC documentation within five (5) business days constitutes grounds for suspension. 3.4 Geographic Restrictions. You are responsible for ensuring your use of the Service complies with all laws applicable in your jurisdiction. RadMah AI may restrict access from specific jurisdictions at its sole discretion.

4.1 Accuracy. You must provide accurate, current, and complete information during registration and keep it updated throughout the term. 4.2 Credentials. You are solely responsible for maintaining the confidentiality of your account credentials and API keys. RadMah AI API keys are write-only: once issued, the raw key is not recoverable through any interface. You must rotate or revoke compromised keys immediately. 4.3 Unauthorised Access. You must notify RadMah AI immediately at security@radmah.ai upon discovering any unauthorised access to or use of your Account. RadMah AI is not liable for losses arising from your failure to safeguard credentials. 4.4 Shared Accounts. Account credentials may not be shared across multiple natural persons. Each natural person within your organisation who accesses the Service must use their own authenticated session. API keys may be used in automated pipelines but may not be published or shared with third parties outside your organisation.

5.1 Permitted Use. You may use the Service solely for lawful purposes, including research, security testing in environments you own or have written authorisation to test, compliance dataset generation, data science, and AI/ML model training. 5.2 Prohibited Activities. You expressly agree not to use the Service, directly or indirectly, to: (a) Generate, distribute, or use data in violation of any applicable law or regulation, including laws governing data protection, privacy, financial services, export control, or critical infrastructure; (b) Facilitate, promote, or conceal money laundering, terrorist financing, fraud, tax evasion, sanctions evasion, human trafficking, illegal weapons trafficking, or any activity that would constitute a criminal offence in any applicable jurisdiction; (c) Generate synthetic data that mimics real individuals' personally identifiable information with intent to commit identity theft, account takeover, synthetic identity fraud, or consumer credit fraud; (d) Produce SCADA attack traffic, ICS exploit data, or security simulation data against critical national infrastructure, industrial control systems, or operational technology environments you do not own or have explicit written authorisation to test — including but not limited to power grids, water systems, transportation networks, healthcare facilities, and financial market infrastructure; (e) Train AI models whose primary purpose is automated deception, deepfake generation at scale, mass disinformation campaigns, or biometric circumvention systems; (f) Attempt to reverse-engineer, decompile, disassemble, or extract proprietary algorithms, engine architectures, or source code from the Service by any means; (g) Probe, scan, fuzz, or penetration-test RadMah AI's own infrastructure, APIs, or systems without prior written authorisation from security@radmah.ai; (h) Circumvent, disable, or interfere with rate limits, credit caps, AI request caps, queue isolation, or any other technical control; (i) Resell, sublicence, or provide the Service as a managed service or white-label product to third parties without RadMah AI's prior written consent; (j) Use the Service in any way that could damage RadMah AI's reputation, operations, or legal standing. 5.3 Enforcement. RadMah AI may immediately suspend or terminate any Account it reasonably believes has violated Section 5.2 without prior notice, refund, or liability. RadMah AI may report suspected criminal activity to relevant law enforcement authorities.

RadMah AI operates a risk-based Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) programme consistent with the Financial Action Task Force (FATF) recommendations and applicable national AML legislation, including but not limited to the Bank Secrecy Act (BSA, USA), the Proceeds of Crime Act 2002 (UK), and the EU Anti-Money Laundering Directives (AMLD5/6). You represent and warrant that: (a) all funds used to pay for the Service are derived from legitimate sources and do not represent the proceeds of criminal activity; (b) you are not using the Service to generate, test, or validate financial data, transaction records, or identity documents for the purpose of money laundering, terrorist financing, or fraud; (c) you will promptly respond to any due diligence requests RadMah AI makes pursuant to its AML/CTF programme. RadMah AI reserves the right to freeze payment processing, suspend Accounts, and file Suspicious Activity Reports (SARs) or equivalent disclosures with financial intelligence units as required by law. RadMah AI's obligations under applicable AML legislation take precedence over any confidentiality obligations in these Terms.

The Service, including ICS Security Simulator and Virtual SCADA Simulator engines that generate industrial control system attack and telemetry data, may constitute a controlled technology under applicable export control laws, including the U.S. Export Administration Regulations (EAR, 15 C.F.R. Parts 730–774) and the International Traffic in Arms Regulations (ITAR, 22 C.F.R. Parts 120–130), UK Export Control Order 2008, and EU Dual-Use Regulation (EU) 2021/821. You are solely responsible for determining whether your use of the Service requires an export licence or other government authorisation and for obtaining any such authorisation prior to use. You may not export, re-export, transfer, or release the Service or Generated Data to any destination, end-user, or end-use that is prohibited under applicable export control laws without the required licence. RadMah AI may suspend or terminate your Account if your use creates export control compliance risk for RadMah AI.

8.1 Plan Selection. You select a subscription plan (Free, RadMah AI Sovereign, or Enterprise) during registration. Plan features, credit allocations, and limits are as described on the pricing page at the time of subscription. RadMah AI may update plan features with 30 days' notice. 8.2 Credits. Credits are the unit of consumption for generation and training jobs. Monthly included credits are allocated at the start of each billing cycle and expire at cycle end. Credits do not roll over, accumulate, or carry forward under any circumstances. 8.3 PAYG Top-Ups. Pay-as-you-go credit top-ups are available on the RadMah AI Sovereign plan only at $2.50 per credit (uncapped). Free-plan users may not purchase additional credits; the monthly included credit allocation is a hard cap. PAYG charges are billed immediately to the payment method on file and are non-refundable except as required by applicable mandatory consumer protection law. 8.4a Training Compute Tiers. Model training jobs consume credits at a rate that varies by the compute tier selected. The applicable epoch-per-credit rates are: CPU (standard) — 10 epochs per credit; GPU-S (small GPU) — 5 epochs per credit; GPU-M (medium GPU) — 2 epochs per credit; GPU-L (large GPU) — 1 epoch per credit. Current rates are published on the pricing page and may be updated with 30 days' notice. 8.4 Billing Cycles. RadMah AI Sovereign subscriptions are billed monthly or annually via Stripe. Annual plans are charged in full upfront. Enterprise billing is handled via invoicing under the Enterprise contract. 8.5 Taxes. You are responsible for all applicable taxes, withholding, duties, and levies. Prices are exclusive of VAT, GST, and similar taxes unless stated otherwise. RadMah AI will add applicable taxes to invoices where required by law. 8.6 Price Changes. RadMah AI may change subscription pricing with 60 days' written notice. Existing subscriptions remain at the current price for the current billing term and are subject to the new price at the next renewal. 8.7 Payment Failure. If payment fails, RadMah AI will retry for up to 14 days. If payment remains outstanding after 14 days, RadMah AI may (a) downgrade your Account to Free tier, (b) suspend access to RadMah AI Sovereign features, or (c) terminate your Account. You remain liable for all outstanding amounts plus applicable late fees at 1.5% per month or the maximum permitted by law, whichever is lower.

9.1 No Refunds on Consumed Credits. All credits consumed through generation, training, or PAYG top-up are non-refundable. The computation has been performed and the value delivered upon job completion. 9.2 Subscription Refunds. Monthly RadMah AI Sovereign subscriptions: no refund after the billing date. Annual RadMah AI Sovereign subscriptions: a pro-rata refund of unused whole months is available within the first 30 days of the annual term if you terminate in writing. No refund is available after 30 days of the annual term. 9.3 Exceptional Circumstances. Refunds outside the above policy are granted solely at RadMah AI's discretion and only where RadMah AI's material breach directly caused measurable credit loss (for example, a verified platform failure that consumed credits without producing output). Requests must be submitted within 30 days of the event to billing@radmah.ai with supporting evidence. 9.4 No Refunds for Policy Violations. No refund will be issued in connection with Account termination or suspension resulting from violations of Section 5 (Acceptable Use), Section 6 (AML/CTF), Section 7 (Export Controls), or any other provision of these Terms. 9.5 Fraudulent Refund Claims. Submitting a false, exaggerated, or fraudulent refund claim or chargeback constitutes a material breach of these Terms. RadMah AI reserves the right to (a) terminate your Account immediately; (b) pursue recovery of the disputed amounts plus associated bank fees, legal costs, and administrative charges; (c) report the matter to relevant fraud prevention agencies and payment networks; and (d) take legal action to recover losses.

10.1 Good Faith Resolution. You agree to contact RadMah AI at billing@radmah.ai before initiating any payment dispute or chargeback with your card issuer or payment provider. RadMah AI commits to responding to billing disputes within 5 business days. 10.2 Chargeback Consequences. If you initiate a chargeback with your payment provider for charges that RadMah AI determines were legitimate, RadMah AI may: (a) immediately suspend or terminate your Account and all sub-accounts; (b) engage a collections agency or legal counsel to recover the charged-back amount; (c) add a chargeback fee of $50 per incident (or the amount charged by the payment network, whichever is greater); and (d) report the Account to fraud prevention databases shared among payment processors. 10.3 Evidence of Service Delivery. RadMah AI's detailed server-side usage logs, BLAKE3-sealed evidence bundles, and job execution records constitute prima facie evidence of service delivery in any chargeback or dispute proceeding.

11.1 Your Data. You retain all intellectual property rights in Reference Datasets you upload. You grant RadMah AI a limited, non-exclusive, non-transferable licence to process Reference Datasets solely to provide the Service to you. 11.2 Generated Data. You own all Generated Data and Evidence Bundles produced from your Account. RadMah AI makes no claim to ownership of your Generated Data. 11.3 No Training on Your Data. RadMah AI will not use your Reference Datasets, Generated Data, or job configurations to train, fine-tune, or improve any RadMah AI AI model without your prior written consent. Your data is processed solely to execute your generation jobs. 11.4 Data Processing. Where applicable, the parties agree to enter into a Data Processing Agreement (DPA) pursuant to GDPR Article 28 or equivalent applicable data protection legislation. Contact privacy@radmah.ai to request a DPA. 11.5 Accuracy of Reference Data. You represent that you have the right to upload Reference Datasets and that doing so does not violate any third party's rights, data protection obligations, or applicable law.

12.1 RadMah AI IP. The Service, including all engines and capabilities (Mock Data, Synthesize, Virtual SCADA Simulator, ICS Security Simulator, Constrained Synthesis, AI Orchestrator, and Agentic AI Data Scientist), the evidence bundle architecture, the BLAKE3 sealing and Contract K specification system, all underlying software, algorithms, models, UI, documentation, trademarks, and trade secrets, are the exclusive intellectual property of ITLOX Inc. and are protected by applicable intellectual property laws. 12.2 Restricted Rights. You acquire no intellectual property rights in the Service beyond the limited right to access it as granted under these Terms. These Terms do not grant you any right to RadMah AI's trademarks, patents, or proprietary algorithms. 12.3 Feedback. If you provide suggestions, bug reports, or feedback regarding the Service ("Feedback"), you grant RadMah AI a perpetual, irrevocable, worldwide, royalty-free licence to use the Feedback in any manner without restriction or compensation to you.

13.1 Confidential Information. Each party ("Receiving Party") may receive confidential information from the other party ("Disclosing Party"), including but not limited to technical specifications, pricing models, business plans, customer data, and Account credentials ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly available through no breach by the Receiving Party; (b) the Receiving Party lawfully knew before receiving it; (c) the Receiving Party receives from a third party without confidentiality obligations; or (d) is independently developed by the Receiving Party without reference to the Disclosing Party's information. 13.2 Obligations. Each party will: (a) use Confidential Information only for the purposes of performing or receiving the Service; (b) protect it with at least the same care it applies to its own confidential information (no less than reasonable care); and (c) not disclose it to any person other than employees, contractors, or advisers with a need to know who are bound by equivalent confidentiality obligations. 13.3 Required Disclosure. A party may disclose Confidential Information to the extent required by law or legal process, provided it gives the Disclosing Party prompt written notice (where legally permitted) and cooperates reasonably with any effort to obtain a protective order.

14.1 Uptime Target. RadMah AI targets 99.9% monthly uptime for the API and platform services on RadMah AI Sovereign plans, measured excluding scheduled maintenance. Enterprise SLAs are negotiated individually (default 99.95%, higher SLAs available). 14.2 Free Tier. The Free tier is provided on a best-efforts basis without uptime guarantees. Free-tier jobs run on Fargate Spot instances, which may be interrupted by AWS capacity reclamation. 14.3 Maintenance. RadMah AI will provide at least 48 hours' advance notice for planned maintenance windows exceeding 30 minutes. Emergency maintenance may occur without advance notice. 14.4 SLA Remedies. Where a documented SLA breach occurs on a RadMah AI Sovereign or Enterprise plan, the sole and exclusive remedy is a service credit applied to the next billing period, calculated as a percentage of the monthly fee proportional to the downtime, not to exceed 30% of the monthly fee in any calendar month. Service credits are not cash-redeemable and do not carry over.

RadMah AI guarantees that given the same Contract K specification (engine, schema, seed, parameters) and the same RadMah AI engine version, the platform will produce bit-for-bit identical output. The BLAKE3 Determinism Proof (artifact #4) in every evidence bundle provides independently verifiable cryptographic evidence of this guarantee. If you identify a verifiable determinism failure — that is, the same Contract K and seed produces different output hashes across executions — RadMah AI will investigate and, if confirmed, issue a credit refund for the affected jobs and make a best-effort engineering fix within the next release cycle. This guarantee applies to the data generation engines only. The AI Orchestrator and Agentic Data Scientist may produce non-deterministic responses due to the stochastic nature of large language models, regardless of seed.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RADMAH AI EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT; (b) ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL CODE; (c) ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR FITNESS FOR PURPOSE OF GENERATED SYNTHETIC DATA; (d) ANY WARRANTY THAT GENERATED DATA WILL BE SUITABLE FOR USE AS TRAINING DATA FOR ANY PARTICULAR AI/ML MODEL, REGULATORY SUBMISSION, OR COMPLIANCE PURPOSE; (e) ANY WARRANTY THAT EVIDENCE BUNDLES WILL BE ACCEPTED BY ANY REGULATORY BODY, COURT, OR THIRD PARTY. YOUR USE OF GENERATED DATA AND EVIDENCE BUNDLES IN ANY REGULATORY, LEGAL, OR COMMERCIAL CONTEXT IS ENTIRELY AT YOUR OWN RISK.

17.1 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RADMAH AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) FOR ANY: (a) INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; (c) COST OF SUBSTITUTE SERVICES; (d) SYSTEM FAILURE, DATA LOSS, OR CORRUPTION; (e) LOSSES ARISING FROM USE OR INABILITY TO USE GENERATED DATA IN ANY CONTEXT; EVEN IF RADMAH AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 17.2 Aggregate Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RADMAH AI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT YOU PAID RADMAH AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED U.S. DOLLARS ($100). 17.3 Jurisdictional Carve-Outs. Some jurisdictions do not permit the exclusion of implied warranties or the limitation of certain damages. In such jurisdictions, the exclusions and limitations in Sections 16 and 17 apply to the maximum extent permitted by applicable law. 17.4 Essential Basis. The parties acknowledge that the disclaimers, exclusions, and limitations in these Terms reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties without which RadMah AI would not provide the Service at the pricing set out herein.

You agree to defend, indemnify, and hold harmless RadMah AI, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Service; (b) your violation of these Terms or any applicable law or regulation; (c) your Reference Datasets or Generated Data, including any allegation that they infringe any third party's intellectual property rights or privacy rights; (d) your use of Generated Data in any commercial, regulatory, or legal context; (e) any AML, sanctions, or export control violation attributable to your Account; (f) any fraudulent payment dispute, chargeback, or false refund claim. RadMah AI will promptly notify you of any claim covered by this section and, at your expense, will reasonably cooperate with your defence. RadMah AI reserves the right to assume exclusive control of its defence at your expense if it determines that your conduct creates an unacceptable risk.

19.1 Termination by You. You may terminate your Account at any time by deleting it through the dashboard or contacting support@radmah.ai. Termination does not entitle you to a refund except as provided in Section 9. 19.2 Termination by RadMah AI. RadMah AI may terminate your Account and access to the Service at any time, with or without cause, on 30 days' written notice. RadMah AI may terminate without notice and without refund for: (a) material breach of these Terms; (b) fraud, chargebacks, or payment default; (c) AML, sanctions, or export control violations; (d) insolvency proceedings against you; or (e) court order or legal requirement. 19.3 Suspension. RadMah AI may immediately suspend your Account (without terminating it) to investigate suspected violations, prevent harm, or comply with legal obligations. RadMah AI will reinstate a suspended Account promptly upon resolution of the investigation if no violation is confirmed. 19.4 Effect of Termination. Upon termination: (a) your licence to use the Service immediately ceases; (b) you must stop accessing the Service; (c) all credits (included and PAYG) are forfeited without refund; (d) RadMah AI will retain your data for up to 30 days to allow export via API, after which all tenant data is permanently deleted. Evidence bundles associated with your Account are also deleted unless you have exported them. 19.5 Survival. Sections 6, 7, 9, 10, 11.1, 12, 13, 16, 17, 18, 20, 21, and 22 survive termination.

20.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. 20.2 Informal Resolution. Before initiating formal legal proceedings, the parties agree to attempt in good faith to resolve disputes through written notice and 30 days of good-faith negotiation. 20.3 Binding Arbitration. Except for (a) claims within small claims court jurisdiction, and (b) applications for injunctive or equitable relief, any dispute, controversy, or claim arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in the English language in Wilmington, Delaware. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. 20.4 Class Action Waiver. YOU AND RADMAH AI EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable in a particular dispute, neither party will be entitled to arbitration of that dispute, which must be resolved through litigation. 20.5 EU/EEA Residents. Nothing in this Section limits your rights to bring a complaint before the data protection supervisory authority in your EU/EEA member state under GDPR. If mandatory applicable law in your country of residence requires a different governing law or jurisdiction, those mandatory provisions apply solely to that extent.

RadMah AI may modify these Terms at any time. For material changes, we will: (a) provide at least 30 days' prior written notice via email to the account contact address; and (b) post the updated Terms on this page with a revised effective date. Your continued access to or use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service before the effective date and notify us to terminate your Account. Material changes include changes to pricing, payment obligations, liability limitations, dispute resolution procedures, or data handling practices. Minor clarifications, typographical corrections, and changes required by applicable law may be made without notice.

22.1 Entire Agreement. These Terms, together with the Privacy Policy, any executed DPA, any Enterprise contract, and any applicable SLA addendum, constitute the entire agreement between you and RadMah AI regarding the Service and supersede all prior agreements, representations, and understandings. 22.2 Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable; all other provisions remain in full force. 22.3 Waiver. Failure by RadMah AI to enforce any provision is not a waiver of the right to enforce it later. Waivers are only effective if in writing. 22.4 Assignment. You may not assign or transfer these Terms or any rights or obligations without RadMah AI's prior written consent. RadMah AI may assign these Terms (in whole or in part) in connection with a merger, acquisition, corporate restructuring, or sale of substantially all assets. Any purported assignment in violation of this section is void. 22.5 Force Majeure. RadMah AI will not be liable for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, war, cyberattacks on third-party infrastructure, pandemic, government orders, or AWS service failures. 22.6 No Partnership. These Terms do not create a partnership, joint venture, agency, franchise, or employment relationship between the parties. 22.7 Notices. Legal notices must be sent in writing: to RadMah AI at legal@radmah.ai or by post to ITLOX Inc., [Registered Address], Wilmington, Delaware, USA; to you at the email address associated with your Account. 22.8 Language. These Terms are written in English. Any translation provided is for convenience only. The English version governs in all disputes.

Legal and compliance inquiries: legal@radmah.ai Billing disputes: billing@radmah.ai Security vulnerabilities: security@radmah.ai Privacy and data requests: privacy@radmah.ai General support: support@radmah.ai